15 N. Main St, North East, MD 21901
(443) 877-6539
info@porthousegrill.com
Order Pickup
View Menu
Ship Crab Cakes
Gift Cards
Creamery
Snow Garden
Apply Now
Order Pickup
View Menu
Ship Crab Cakes
Gift Cards
Creamery
Snow Garden
Apply Now
Mystery Guest Program
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Restaurant Appearance
Name
*
First
Last
Email
*
Phone
Date / Time
Date
Time
Was the restaurant’s outside appearance attractive – Did the restaurant have curb appeal?
Yes
No
Did the outside appear to be clean? Sidewalks, porch, windows, etc.
Yes
No
Was the restaurant clean and attractive inside?
Yes
No
Were the bathrooms clean and stocked?
Yes
No
Was the parking lot clean and accessible?
Yes
No
Was the outside patio clean and comfortable?
Yes
No
Overall impression of restaurant appearance.
1 (Lowest)
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5 (Highest)
Comments on Restaurant Appearance
Service and Hospitality
Were you greeted within 15 seconds of your arrival?
Yes
No
Did the staff meet you with a smile?
Yes
No
If the staff was busy, was the instructional sign out front and menu placement helpful?
Yes
No
Was the procedure for ordering and food delivery made clear?
Yes
No
Was the staff able to knowledgeably answer any questions about the menu, ingredients and allergens?
Yes
No
Were drinks delivered within 5 minutes?
Yes
No
Were appetizers within 10 minutes?
Yes
No
Were your entrees delivered within 20 minutes?
Yes
No
When your food was delivered, did the staff ensure you had everything you needed to enjoy your meal?
Yes
No
Did the staff check back with you after a few moments to ensure food quality?
Yes
No
If any mistakes were made, were they dealt with with kindness and promptly remedied?
Yes
No
Did the staff check on you mid-way through your meal?
Yes
No
Did the staff clear your empty plates and trash before you left your table?
Yes
No
Did the staff introduce themselves by name?
Yes
No
Did a staff member try to initiate dialog to find something about you or your experience?
Yes
No
Did the staff tell you anything about themselves or were able to relate to your in any way?
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No
Overall impression of service and hospitality.
1 (Lowest)
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5 (Highest)
Comments on service and hospitality.
Food Quality
Was the menu layout easy to read?
Yes
No
Was the selection of menu items appealing?
Yes
No
Was the food delivered correctly as ordered?
Yes
No
Was the food presentation well put together and appealing?
Yes
No
Was the food delivered at the correct temperature?
Yes
No
Was the food fresh and did the taste meet expectations?
Yes
No
Overall impression of food quality.
1 (Lowest)
2
3
4
5 (Highest)
Comments on Food Quality
Overall Experience
At Port House Grill it is our mission to exceed everyone’s expectations. We uphold and encourage the following values in our staff: to welcome guests like family, provide fresh food using high quality ingredients, create an environment of excellence and attention to detail, have pride in our work and restaurant cleanliness, respect our team like family and EVERYONE always leaves happy. We hope these values were made apparent during your visit today. Please leave us some constructive feedback about your experience today including how these values were observed by you. Thank you for taking the time to help us ensure that our mission is successful!
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